Customer-Service

 

WELCOME TO CUSTOMER SERVICE

If you have any problems or have questions about ordering call us at

1-800-785-8644

or contact us at info@militarytour.com

or 204-339-2810

ABOUT US

 

Welcome to Military Tour.com

We are continually striving to produce and procure the most authentic, detailed and high quality products available.  We sell original and reproduction products from WW1 and WW2, including German, American, British, Canadian and other allies.  Including Helmets and Head Gear, Insignia, Flags, Field Gear, Badges, Medals, Boots, Jackets, Uniforms..... and the list is endless!

Enjoy your visit, and if we can help in any way please let us know.

 

THE SHOPPING CART

All items ordered on our site are ordered on a fully secured site. Using SSL and advanced encryption technology safeguarding your personal information along with your credit card information.

 

How to use the shopping cart. When you find an item you would like to order and the item is listed as in stock then you click on the "ADD TO CART" button by the listed item. This will bring you to our secure site. The information for this item will automatically be added to a shopping cart for you. Once you have added one item to your cart you may continue shopping until you have completed your shopping session. Once you have completed shopping you may check out from within the shopping cart screen or you may select the "Check Out" button in the upper right hand side of the web page. At any time during your process you may get a quote for the shipping costs for your order.

Once you are ready to check out you will be required to complete an order form with your personal information and payment information.

 

PAYMENT CURRENCY

 

All items are listed and payable in U.S. funds. Canadian funds are gladly accepted. If you wish to pay in Canadian funds please E-mail us and we will calculate the Canadian rate for you, based on current bank rates. No other international funds will be accepted.

 

FORMS OF PAYMENT

 

Payment may be made by Mastercard, Visa, Paypal or Money Orders. Personal checks are not accepted. Orders placed from locations outside of North America maybe required to pay by Money Order only. We reserve the right to not accept Mastercard and Visa orders for outside of North America. Notification will be given to those requiring payment to be made by Money Orders only.

 

All credit card orders must be shipped to the Credit Card holders address only, we will not ship to addresses other than the Credit Card holders address. Due to security policy and fraud prevention with Visa International and MasterCard International, we MUST ship to the verifiable billing name and address as it appears on the cardholders' statement. We will take the proper steps necessary to ensure information is correct.

If the billing address does not match that which is on file at the financial institution or if authorization is not given for any reason, we reserve the right to cancel the order without notification.

If you regularly ship orders to an address other than your credit card billing address, we ask that you contact your credit card company and ask them to list the address as an alternate address on your account.

Payment by cash may be submitted, but we assume no responsibility or liability for non-receipt. Sending cash in the mail is at YOUR OWN RISK.

For payments made by money orders - orders will be shipped 5 working days after payment clears if item is in stock.

Payments made with Mastercard or Visa - orders will be shipped within 5 working days if item is in stock.

 

SHIPPING AND HANDLING RATES

 

Shipping charges are listed on the website for each item, if you select multiple items the shipping will be automatically adjusted for this. To see what the shipping amount will be prior to ordering you must do the following:

-Add the item to your cart.
-Go to the middle section of the page titled: ESTIMATE SHIPPING AND TAX
-Put in your shipping address information for the shipping calculation
-Press the GET A QUOTE button

The amount of the shipping will be quoted. There maybe a number of shipping selections. You are able to select the shipping
service your prefer. Please read each selection carefully so as to avoid any shipping schedule problems or disappointments.

IF YOU ARE AN INTERNATIONAL CUSTOMER AND YOU ARE UNABLE TO GET A QUOTE:  This is because all orders that weight over 2kg to an international destination must be manually quoted by our office based on the actual address.  Please contact our office at info@militarytour.com with your full shipping address along with what you wish to order and we will call for an exact quote for your shipping.

International Shipping (Not the United States and Canada)
Regular air postal service is used and is approximately 2 - 4 weeks for the shipment to arrive after the shipment date not after the order date. Sea rates maybe used to reduce costs and is approximately 4 - 6 weeks for shipment to arrive after the shipment date not order date. If order weighs over 2 kg we use courier service that will take 1-2 weeks after shipment date.

For payments made by money orders - orders will be shipped 5 working days after payment clears if items are in stock.

Payments made with Mastercard, Visa or Paypal- orders will be normally shipped within 5 working days after Visa transaction has been authorized if item is in stock. If the item is not in stock and is expected back in stock within a reasonable amount of time (a few weeks) then we will hold your order and ship when all of the items are in stock. If the item is out of stock and will not be back in stock for some time we will contact you and issue a refund.

Please note that we are unable to ship Nazi or SS related items, including reproduction and authentic, to neither the country of France or Germany.

We will not be held responsible for delayed shipments due to: Items held at customs, postal or delivery strikes or stoppages or inaccurate addresses or customers moving.

 

CONTACTING US

 

You may contact us by e-mail by clicking on the following:   Contact Us
If you should have ordering problems or would rather order by phone you may contact us at our toll-free number at 1-800-785-8644 or phone 204-339-2810  the office is open between 9 - 5 central time.

Mailing address:

Militarytour
210 Dufferin Avenue
Winnipeg, Manitoba
Canada
R2W 2X5

RETURN POLICY

 

As this site contains Authentic Militaria and Reproduction Military along with new items such as books and toys return policies vary slightly on the item you have purchased. Please see below in this section for additional policies for the type of product you have purchased. Please note that if you are theatre or film company we will not allow returns of any type. You may inquiry about our rental program instead. If you wish to make a return you MUST contact Militarytour.com PRIOR to returning the item.

 

DISSATISFACTION, MISREPRESENTATION OR DEFECT:

In the event of dissatisfaction, misrepresentation or defect money will be refunded on receipt of goods returned on the basis that the item must be returned in its original warehouse condition and the packaging or boxing must not be opened or damaged in any way. Notification of dissatisfaction must be made within 3 days of receipt of goods. If after 3 days you have not contacted us, we will assume that you are happy with your order, and it cannot be refunded

Custom order or custom made items: No cash or credit card refunds will be given on any custom made items or custom orders. If it is possible for us to exchange with our supplier then we may allow exchanges of your item. Once your item is returned you will receive an exchange credit that may be used on any other purchase on our website.

Returns are not given due to factors such as your misunderstanding of our policies regarding pricing, currency, or shipping and handling, returns, etc

You may return the order for a refund, minus costs and shipping, provided the item is not damaged or tampered with and is returned in "as sent" condition. Refunds are issued only upon return of orders. Any shipping charges incurred by the purchaser for return will be the responsibility of the purchaser. Refunds will be given only on the purchase price of the item no refunds will be given on any shipping costs incurred to ship the item to you. This policy is also for returns in the event of sizing issues.

Return the item using the most economical shipping method possible and indicate that the item is a return or a gift. The maximum amount of shipping costs we will refund to you, if applicable, will be those listed on our website for that item. The amount you were charged for shipping for that item. The amounts listed on our website are the actual amounts for regular Canada Post airmail postage. We will not cover the costs of couriers, rapid mailing, tracking, packaging, handling or insurance.

Include in the package a note concerning why you are returning the item, your full name and address, along with your order number

We do not accept returns via COD or billed to Military Tour in any way. We reserve the right to not accept returns.

We can not accept any responsibility for items that maybe confiscated, held, or lost by customs or government agencies at your country, due to laws prohibiting the sale or entry of certain goods. It will be your responsibility to ensure that goods ordered are eligible for entry to your country. If goods are held it will be your responsibility to claim them. It will also be the responsibility of the customer to complete and/or pay for any applicable paperwork. duties or fees required.

Any refunds made will be credited in the same payment manner and currency as the original purchase.

You must contact Military Tour regarding all returns PRIOR to returning. If you have a question or concern about returns or wish to make a return contact us at info@militarytour.com

TOYS, BOOKS, MOVIES, ART & FIGURES:

Policies for return are outlined above. Please note all items are in original packaging and were purchased new, unless otherwise indicated. Packaging is in new condition unless otherwise stated. If condition is a concern please email us with specific inquiries.

Additional policies for toys, books, movies, art, figures, etc are as follows:

Disassembly and any damage occurred during assembly or removal of accouterments may void the return privilege.

Books can only be returned in the event of damage.

All Video Cassette Tapes are non-returnable.

REPRODUCTION MILITARIA

Policies for return are outlined above. Please note all items are in original packaging and were purchased new, unless otherwise indicated. Packaging is in new condition unless otherwise stated. If condition is a concern please email us with specific inquiries.

Additional policies for Militaria Reproductions are as follows:

Disassembly and any damage occurred during assembly or removal of accouterments may void the return privilege.

AUTHENTIC MILITARIA

Items listed under Authentic Militaria only, come with a guarantee or originiality.  There is a 30 day inspection period.

If during the 30 day inspection period you have doubts about the authenticity of the item you may return it for a full refund. A detailed description of your concern is required, along with any backup you may have.

Policies for return are outlined above. The item must be returned in its original condition.

LOST ITEMS

In order to reduce shipping charges not all items are insured when shipped. If you require insurance please notify us so we can let you know of shipping costs. If you require your product to arrive by a certain time please contact us for a quote for a quicker shipping method or one that has tracking. Please see the shipping section for information regarding shipping times. It is very rare that items get lost in shipping. They usually do arrive; sometimes slower than we anticipated; but they do arrive. Unfortunately we are not able to control what happens with the shipping once it leaves our facilities.

Canadian or U.S. orders are not considered lost in postage by the post office until after 6 weeks from the date of shipment not the order date. International orders are considered lost in postage after 8 weeks (if sent by air mail) or 12 weeks (if sent by ground mail) from the date of shipment not the order date. however they may still be held in your customs department. This minimum time frame must pass before any refunds can be considered.

We will not be held responsible for delays in mail service, e.g. strikes, or a delay due to international customs or any delays with respect to your payment clearing.

Usually shipping problems are due to inaccurate or incomplete shipping addresses. Please be sure to list your name and shipping address accurately when ordering as we can not be held responsible for lost or misplaced items sent to inaccurate shipping addresses.

If for some reason your item is lost or misplaced please contact the office. We will put a trace on the item. If the item can not be found we will reship your item out to you or we will issue you a refund. Depending on the circumstances you will be issued a full refund if the lost package was due to an error by Militarytour or the Post Office and we will assume all costs. If the lost package was due to an error on the order form by the customer then no refunds will be given unless the item is returned to us by the post office, or shipping company. When a replaced order is re-shipped out to you it will be at YOUR OWN RISK. You maybe required to pay additional shipping costs so your package can be send with insurance. If you do not receive the second order then you will not be eligible for a refund of any sort.

 

PRIVACY AND COPYWRITE

 

Privacy is important to us and we respect your need for privacy. Any and all information collected at this site will be kept strictly confidential and will not be sold, reused, rented, loaned or otherwise disclosed. E-mail addresses are collected only for the purpose of contacting you in the future. We WILL NOT share your e-mail address with other companies or individuals. This website utilizes some of the most advanced techniques to protect your information and personal data including technical, administrative and even physical safeguards against unauthorized access, misuse and improper disclosure. Credit Card information is collected through our secured shopping cart using SSL. Credit Card information is kept strictly confidential. Your credit card information disappears after 2 weeks and is not stored on our website.

COPYRIGHT

Copyright 2002 Military Tour.com. All Rights Reserved. This site and the contents of the site are intended for your personal, non-commercial use. The site contains copyrighted material, including, without limitation, text, software, photos, graphics, illustrations, images, logos, and/or video, music and sound. The site is protected by copyright as a collective work, pursuant to copyright laws. You may not modify, publish, adapt, transmit, participate in the transfer or sale, exhibit, distribute, display, reverse engineer, decompile, dissemble, perform, reproduce, create derivative works from, or in any way exploit any of the site content, in whole or in part. Any third party content providers also own copyrights in the content original to it.

 

 

TERMS AND CONDITIONS

 

We reserve the right to limit quantities ordered.

 

We reserve the right to refuse to accept any order which we deem to contradict our standard policies.

We reserve the right to change our policies from time to time without prior notice.

We reserve the right to change prices, including shipping, on our website at any time without notice, and any order placed up to that price change will be valid.

We reserve the right to refuse returns.

Items are subject to availability, and may change without notice from time to time. If an item is not available at the time of your order, it will be removed from your order, and you will not be charged for the unavailable item. Unfortunately, we are unable to notify you in advance if an item is unavailable.

All items listed on the website are sold as collectibles and are not sold for actual use.